Returns & Exchanges

At KPOP MARKET, we want you to be completely satisfied with your collection. If you receive a damaged or incorrect item, you can initiate a return or exchange within 14 days of delivery provided the items are unopened and in their original packaging.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, sealed condition with all inclusions like photocards and posters intact to qualify for a return.

• 2.
  Submit a Request

  Contact our support team with your order number and clear photos of the item, especially if you are reporting a defect or shipping damage.

• 3.
  Pack and Ship

  Once approved, securely package the items in their original box and ship them to our warehouse using the provided return authorization label.

• 4.
  Receive Refund

  After our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.